Terms of Service

1. Agreement to Terms

By accessing or using the services, quotations, or hardware supplied by NEXTGEN ELECTRONICS & SERVICES(“NEXTGEN”), you agree to be bound by these Terms of Service. These terms apply to all clients, commercial partners, and website visitors.

2. Scope of Services & Installation

• Site Readiness: Clients commissioning video wall installations (e.g. Park Street 900 sq.ft installations or corporate boardrooms) are responsible for ensuring adequate power input, stable civil structure/mounting points, and necessary local premise permissions unless explicitly included in our turnkey scope.
• Inspection & Testing: All repairs and installations undergo thorough color calibration, brightness testing, and controller synchronization before client sign-off.
• Turnaround Timelines: Estimates provided (e.g. 2-day rapid deployment or emergency breakdown visits) are subject to site access, safe working conditions, and external power availability.

3. Annual Maintenance Contracts (AMC)

AMC clients are entitled to priority emergency breakdown response, scheduled periodic preventative health checks, module recalibration, and power supply maintenance according to the specific service level agreement (Comprehensive or Non-Comprehensive) signed between both parties.

Damage caused by unauthorized third-party tampering, excessive water immersion beyond IP ratings, severe electrical grid surges without surge suppressors, or natural calamities are addressed under billable repair terms.

4. Warranty & Replacement Policy

• Genuine electronic components and LED modules supplied by NEXTGEN carry manufacturer or service warranties specified on respective invoices.
• Repaired receiving cards and power units are tested to factory standards prior to dispatch.

5. Jurisdiction

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with our services or hardware supplies are subject to the exclusive jurisdiction of courts in Kolkata, West Bengal.